Date:07/07/2008 URL: http://www.thehindubusinessline.com/2008/07/07/stories/2008070751781500.htm

Back Tie-up for emergency roadside assistance

Our Bureau

Kochi, July 6 The Oriental Insurance Co Ltd and MyTVS has launched a value-added service product called ‘Our Oriental – MyTVS Emergency Roadside Assistance’ in Kerala.

Dr A.K. Saxena, General Manager, Oriental Insurance Co Ltd, and Mr Girish Paliath, Vice-President (Services), MyTVS, launched the service.

MyTVS has been offering 24x7 emergency roadside assistance since 2003 and is a pioneer in this service with a wide service network including a dedicated call centre. This is a first-of-its-kind scheme in the Indian general insurance industry, wherein all motor policy package holders of Oriental Insurance can avail the 24x7 emergency roadside assistance from MyTVS at no extra cost.

The value-added service from the Oriental Insurance is available only for private cars and passenger carrying cars, which are less than 10 years old.

In case of an emergency, all one has to do is to dial the toll-free helpline number, give the basic vehicle details and the location / nature of the problem. MyTVS will then organise one of its authorised service providers to reach the spot for attending to the problem and make the car roadworthy. Services include apart from 24x7 roadside assistance, towing, cab arrangement, arrangement of emergency fuel etc.